Training . . .
is essential to the general personal growth and development of each employee as well as within his/her current responsibilities and for promotion purposes.
takes place in formal and informal settings, individually and in small groups and is most successful if there is a personal training program in place for each employee.
ACTS+ can . . .
review FDCPA training and construct a system of on-going training to maintain current status.
develop an in-house training program for all employees and construct accompanying tests.
train call agents to a script.
assess and improve call agents in terms of articulation and clarity.
evaluate and construct an on-going evaluation process for individual employee assessment in job performance.
Charles Schultz (Cartoonist-creator of Peanuts) |
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